3DPrinter.com.my
Legal & Compliance

TERMS AND CONDITIONS OF SALE & SERVICE

Last Updated: November 11, 2026 • Operated by JJ 3D PRINT SHOP PLT

Welcome to 3DPrinter.com.my (operated by JJ 3D PRINT SHOP PLT). By accessing our website (3dprinter.com.my), purchasing products at our retail storefront, or engaging our 3D printing, modeling, repair, or workshop services, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order or engaging our services.

1. GENERAL INFORMATION

1.1. These Terms and Conditions govern all online and in-store transactions between JJ 3D PRINT SHOP PLT (hereinafter referred to as "we", "us", or "our") and the customer ("you" or "Buyer").

1.2. We reserve the right to update, amend, or replace any part of these Terms and Conditions at our sole discretion without prior notice. The version active at the time of your transaction shall apply.

2. ORDERS, PRICING, PAYMENT & PRE-ORDERS

2.1. Currency: All prices listed on our website and in-store are in Malaysian Ringgit (RM) unless stated otherwise.

2.2. Pricing Errors: While we strive for accuracy, errors in pricing, product specifications, or stock availability may occur. We reserve the right to cancel or refuse any order placed for a product listed at an incorrect price, regardless of whether the order has been confirmed or payment has been processed. In such cases, a full refund of the amount paid will be issued promptly.

2.3. Order Acceptance: Receipt of an automated order confirmation does not constitute formal acceptance of an order. A binding contract of sale is formed only when the goods are dispatched or handed over at our storefront.

2.4. Payment: Full payment must be cleared prior to the dispatch of goods, collection of in-store purchases, or commencement of custom 3D printing, modeling, and prototyping services.

2.5. Pre-Orders & Backorders:

  • Any dispatch or arrival dates quoted for Pre-Order or Backorder items (including newly released 3D printer models or bulk filament restocks) are estimates only and subject to manufacturer production schedules, sea/air freight transit, and Malaysian customs clearance.
  • Pre-order payments and deposits lock in your stock allocation with the manufacturer and are strictly non-cancellable and non-refundable. Delays in manufacturer dispatch, shipping, or customs clearance do not entitle the Buyer to cancel a pre-order or demand compensation.

3. SHIPPING, DELIVERY & IN-STORE PICKUP

3.1. Delivery Estimates: Shipping timeframes provided are estimates only. We are not liable for delays caused by third-party courier services, customs clearance, or force majeure events.

3.2. Mandatory Inspection Upon Delivery (Unboxing Video Requirement):

  • For all courier deliveries, customers must inspect the outer packaging before signing for delivery and record a continuous, unedited unboxing video clearly showing the shipping label, the sealed box from all angles, the serial number sticker, and the physical condition of the product upon opening.
  • Any claims for transit damage, missing accessories, or Dead-on-Arrival (DOA) units must be reported to us within 48 hours of delivery, accompanied by the unboxing video. Failure to provide this video evidence within 48 hours will void transit damage and missing-item claims.

3.3. In-Store Pickup: Orders purchased or collected in-store must be inspected at the counter prior to leaving our premises. Leaving the storefront constitutes full acceptance that the items were received in good physical condition with complete accessories.

4. RETURNS, REFUNDS & EXCHANGES

4.1. No Change of Mind: All goods sold are strictly non-refundable. We do not accept returns, refunds, or exchanges due to buyer's remorse, incorrect model selection by the customer, or incompatibility with third-party hardware/software setups.

4.2. 7-Day Defective-on-Arrival (DOA) Policy: If a hardware product is confirmed to have a critical manufacturing defect out of the box, it may be eligible for repair or a 1-to-1 exchange within 7 calendar days from the date of purchase/delivery, subject to all of the following strict conditions:

  • You must present the original receipt or official proof of purchase.
  • The item must be returned in its original, undamaged packaging (including all internal foam padding) with all serial number stickers intact, complete with all bundled accessories, manuals, tools, and sample filaments.
  • The unit must first be inspected and benchmarked by our technical team to verify that the fault is a genuine manufacturing defect and not caused by user error, improper assembly, operational misuse, or uncalibrated settings.

4.3. Strict Exclusion on Filaments, Resins & Consumables: Due to the moisture-sensitive and chemical nature of 3D printing materials, opened, unsealed, or vacuum-compromised spools of filament, resins, build plates, nozzles, and chemicals are strictly non-returnable, non-refundable, and non-exchangeable.

4.4. Filament & Material Specific Disclaimers:

  • Color & Batch Variations: Minor variations in filament color, glossiness, or translucency between different production batches, or between digital screen renders and physical spools, are normal manufacturing variances and do not qualify as defects.
  • User-Induced Tangles: Filament spools are machine-wound under continuous tension. Cross-overs, knots, or tangles resulting from the user releasing the loose end of the filament during unloading or handling are user errors and not manufacturing defects.
  • AMS / Multi-Material Compatibility: Customers are solely responsible for verifying whether specific materials (such as flexible TPU, glow-in-the-dark, abrasive carbon/glass fiber filaments, or cardboard spools requiring adapters) are compatible with their specific extruder or Automatic Material System (AMS) before use.

5. HARDWARE WARRANTY POLICY

5.1. Warranty Coverage: 3D printers and hardware sold by us carry a Limited Manufacturer Warranty (typically 1 year unless specified otherwise on the product page) covering manufacturing defects in electronic and structural components only.

5.2. Consumables & Wear-and-Tear Exclusions: The warranty explicitly excludes parts subject to normal wear and tear or direct contact with melted material, including but not limited to:

  • Nozzles, hotend assemblies, ceramic heaters, and thermistors.
  • Build plates / print beds, PEI sheets, glues, and adhesives.
  • PTFE tubes, extruder gears, filament cutters, wipers, silicone socks, belts, and cooling fans.
  • Bundled Storage Media: MicroSD cards, USB flash drives, and card readers included in the printer box are complimentary consumable accessories and are not covered under warranty. Customers are strongly advised to back up all files and replace stock SD cards with high-endurance cards.

5.3. Voiding of Warranty: The hardware warranty will be immediately voided if the unit exhibits defect or damage resulting from:

  • User error, including nozzle clogs, extruder jams, "blob of death" (melted plastic encasing the toolhead/hotend), or bed collisions/scratches.
  • Unauthorized disassembly, hardware modifications, or installation of non-official third-party components.
  • Flashing of unauthorized third-party firmware or software.
  • Use of low-quality, damp, abrasive, or incompatible filaments without the required hardened hardware.
  • Improper electrical supply, power surges, water/moisture damage, accidents, or neglect.

5.4. Serial Number Verification & Anti-Tampering: All hardware serial numbers (machine chassis, AMS units, and core sub-assemblies) are recorded prior to dispatch. Any unit returned for warranty, exchange, or dispute resolution will undergo a strict physical and forensic inspection. If our inspection reveals tampered warranty seals, mismatched serial numbers, unauthorized part swapping, stripped screws, or physical damage not present at dispatch, the claim will be immediately rejected, and the Buyer shall bear all return shipping and inspection costs.

5.5. "No Fault Found" (NFF) & User-Error Diagnostic Fee: If a printer or hardware unit is returned or checked in under a warranty claim or DOA allegation, and our benchmarking confirms the machine operates within normal manufacturer specifications (e.g., the issue was caused by incorrect slicer settings, uncalibrated third-party filament, wet filament, or unwashed build plates), We reserves the right to charge a Diagnostic & Benchmarking Fee of RM80.00 to RM280.00 (plus any return shipping costs) before releasing the unit back to the Buyer.

5.6. Warranty Claims Procedure:

  • All warranty claims are processed on a Carry-In / Return-to-Base basis. The customer is responsible for all shipping and transportation costs to and from our Subang Jaya service center, as well as the shipping cost of replacement parts if self-installation is opted for.
  • Original Packaging Requirement: Customers must retain the original printer box and internal foam padding for warranty transport. We are not liable for any physical damage incurred during return transit due to inadequate packaging.
  • Warranty resolution is strictly limited to the repair or replacement of the specific defective component(s) in accordance with official brand (e.g., Bambu Lab / eSUN) warranty guidelines, and does not entitle the Buyer to a full unit replacement or cash refund.

5.7. Third-Party Software, Cloud & Firmware: Certain 3D printers rely on manufacturer-operated cloud servers, mobile applications (e.g., Bambu Handy / Bambu Studio), and firmware ecosystems. JJ 3D PRINT SHOP PLT has no control over third-party cloud uptime, server latency, LAN-mode limitations, or manufacturer firmware updates that alter features or restrict third-party accessories. Such software or cloud changes do not constitute a hardware defect.

6. CUSTOM 3D PRINTING, PROTOTYPING & CAD MODELING SERVICES

6.1. Quotation & Final Sale: Custom 3D printing services are billed based on material weight (e.g., RM0.35/g or as specifically quoted), machine time, and complexity. Once a print job or modeling task has commenced, the order is strictly non-cancellable and non-refundable.

6.2. Design & Dimensional Tolerances:

  • Customers are solely responsible for ensuring that submitted 3D files (.STL, .STEP, .3MF, .OBJ) are manifold, properly scaled, and structurally printable.
  • FDM/FFF and SLA 3D printing processes have inherent physical characteristics, including visible layer lines, support removal marks, seam lines, minor warping, and dimensional tolerances (typically ±0.2 mm to ±0.5% depending on geometry and material shrinkage). These are standard industry tolerances and do not constitute defects.

6.3. 3D CAD Modeling & Design Modifications:

  • Scope & Revisions: Where we are engaged to create or modify a 3D model, the quoted fee covers the initial concept and up to two (2) minor dimensional or structural revisions unless stated otherwise. Complete redesigns or changes in project scope after work has begun will incur additional modeling fees.
  • File Ownership: Unless the Buyer explicitly pays for a "Source CAD Buyout," the quoted modeling fee grants the Buyer the physical 3D printed part (or the printable .STL/.3MF mesh file if agreed), while JJ 3D PRINT retains sole ownership of the native parametric source files (e.g., .F3D, .SLDPRT, .STEP).
  • Unprintable Customer Designs: If a customer submits a design that is structurally unprintable and requests our team to modify the geometry for printability (e.g., thickening walls, fixing non-manifold edges, or modifying fin/overhang structures), the customer accepts that these structural alterations may alter the visual appearance, weight, or fitment of the original part.

6.4. Mechanical Fitness Disclaimer: Unless explicitly agreed upon in writing under an engineering consultation contract, we make no warranty that custom-printed parts are suitable for load-bearing, high-temperature, food-safe, medical, or safety-critical applications.

6.5. Intellectual Property & Prohibited Items: By submitting 3D models to us, you warrant that you own the intellectual property rights or hold the necessary license to reproduce the object, and that the item does not violate Malaysian laws (including strict prohibitions on weapons, firearm components, or illegal contraband). You agree to fully indemnify JJ 3D PRINT SHOP PLT against any third-party copyright, trademark, or patent infringement claims.

7. PRINTER REPAIR, MAINTENANCE & DIAGNOSTIC SERVICES

7.1. Diagnostic & Labour Fees: All units checked in for out-of-warranty repair or troubleshooting are subject to a non-refundable diagnostic/inspection fee, even if you choose not to proceed with the recommended repairs.

7.2. Repair Risk: 3D printer repairs frequently involve removing hardened melted plastic or disassembling delicate electronics. We are not liable for pre-existing hidden damages or weakened components (such as brittle thermistor wires, heater cartridges, or fan connectors encased in melted plastic) that break during necessary disassembly to clear severe clogs or jams.

7.3. Uncollected Items (Abandonment Policy): Customers must collect their repaired/inspected printers or custom 3D prints within 14 calendar days of completion notification.

  • Units left uncollected after 14 calendar days will incur a storage fee of RM10.00 per day.
  • Any printer, hardware, or item left uncollected for more than 30 calendar days after notification shall be deemed legally abandoned. JJ 3D PRINT reserves the absolute right to dispose of, dismantle, or sell the abandoned unit to recover diagnostic, repair, parts, and storage costs without further notice or compensation to the owner.

8. WORKSHOPS & TRAINING SESSIONS

8.1. Bookings & Cancellations: Workshop fees (including Saturday youth and beginner 3D printing workshops) must be paid in full to secure a slot. Fees are strictly non-refundable for cancellations made within 72 hours of the scheduled session or for no-shows. Rescheduling to a future session is permitted once if requested in writing at least 72 hours in advance, subject to seat availability.

8.2. Safety & Supervision: Participants (and parents/guardians of participants aged 12 and above) acknowledge that 3D printing equipment involves high-temperature components (exceeding 200°C) and moving mechanical parts. Participants must strictly follow instructor safety guidelines at all times.

9. LIMITATION OF LIABILITY & COMMERCIAL (B2B) EXCLUSIONS

9.1. General Limitation of Liability: To the fullest extent permitted under Malaysian law, JJ 3D PRINT SHOP PLT shall not be liable for any indirect, incidental, special, or consequential damages—including but not limited to loss of business profits, production downtime, loss of data, fire, or property damage—arising out of the use, misuse, or inability to use any 3D printer, filament, hardware, or custom-printed part purchased from us.

9.2. Fire & Operational Safety: 3D printers are high-temperature electromechanical devices and should not be operated unattended without appropriate fire-safety precautions (such as smoke detectors and fire extinguishers).

9.3. Commercial / B2B Buyers & Print Farm Exclusion:

  • Where products or services are purchased for commercial, industrial, reselling, institutional, or business purposes (including 3D print farms, design agencies, and commercial prototyping), the Buyer acknowledges that the transaction is a Business-to-Business (B2B) contract governed by the Sale of Goods Act 1957, and not a consumer transaction under the Consumer Protection Act 1999.
  • Under no circumstances shall JJ 3D PRINT SHOP PLT be liable for any commercial loss, missed client deadlines, print-farm downtime, loss of revenue, or loss of contracts resulting from a delayed shipment, defective printer, or warranty repair turnaround time.

9.4. Maximum Liability Cap: Our maximum aggregate liability for any claim, whether in contract, tort, or otherwise, shall never exceed the actual purchase price paid by the Buyer for the specific product or service giving rise to the claim.

10. PRIVACY (PDPA), PROMOTIONAL MEDIA & CONDUCT

10.1. Personal Data Protection Act 2010 (PDPA): By transacting with us, you consent to the collection, storage, and processing of your personal data (name, contact details, delivery address, and transaction records) strictly for order fulfillment, warranty registration with principal brands, accounting, and customer support.

10.2. Promotional Photography: Unless the Buyer explicitly executes a Non-Disclosure Agreement (NDA) in writing prior to order confirmation, JJ 3D PRINT reserves the right to photograph or film completed 3D prints, repair jobs, and workshop sessions for portfolio, educational, and social media marketing purposes.

10.3. Zero Tolerance for Staff Abuse: We reserve the right to immediately refuse service, cancel unfulfilled orders, or restrict communication channels (requiring written email communication only) if a customer engages in abusive language, harassment, defamation, or threats against our staff or premises.

11. LEGAL COSTS, INDEMNITY, GOVERNING LAW & JURISDICTION

11.1. Governing Law & Jurisdiction: These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia. Any disputes, actions, or proceedings arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia (or the Tribunal for Consumer Claims Malaysia, where statutorily applicable to non-commercial consumers).

11.2. Recovery of Legal & Administrative Costs (Solicitor-and-Client Basis):

  • The Buyer agrees to fully indemnify and hold harmless JJ 3D PRINT SHOP PLT, its partners, and employees from and against all legal costs, solicitor fees (on a full solicitor-and-client basis), debt recovery agency fees, court disbursements, and administrative expenses incurred by us arising out of or in connection with:
    1. Any breach of these Terms and Conditions by the Buyer;
    2. The enforcement of our rights or recovery of any unpaid sums, storage fees, or diagnostic fees owed by the Buyer;
    3. Defending or responding to any frivolous, premature, unsubstantiated, or bad-faith legal claims, Letters of Demand (LOD), or regulatory complaints initiated by the Buyer where the product or service is subsequently found to be operating within manufacturer specifications or where the Buyer has violated the warranty/inspection terms; and
    4. Any wrongful payment disputes, credit card chargebacks, or e-wallet payment reversals initiated by the Buyer after goods have been delivered or collected.
  • Where we are required to formally respond to an unsubstantiated or premature Letter of Demand or third-party dispute prior to the Buyer exhausting our standard technical diagnostic and warranty procedures, we reserve the right to levy a minimum Administrative & Legal Processing Fee of RM300.00 (or the actual legal fees incurred from our appointed solicitors, whichever is higher) onto the Buyer's account.

11.3. Lien Over Goods: Until all outstanding diagnostic fees, storage charges, repair costs, and applicable legal/administrative recovery costs are paid in full, JJ 3D PRINT SHOP PLT shall hold a general and particular contractual lien over any printer, hardware, or property belonging to the Buyer currently in our possession.

11.4. Severability: If any provision of these Terms and Conditions is held by a court of competent jurisdiction in Malaysia to be invalid, void, or unenforceable, the remaining provisions shall continue in full force and effect.

12. CONTACT INFORMATION

For warranty claims, order inquiries, or technical support, please contact us through our official channels: